How do I use my ChargeHub account to pay?

Modified on Thu, 07 Mar 2024 at 12:53 PM

ChargeHub offers a universal activation service for public charging that allows you to charge at partnered networks throughout North America.

As of now, ChargeHub users can activate charging stations from the following network operators:

ChargePoint
CircleK/Couche-Tard Recharge
Circuit Électrique
Co-op Connect
Duke Energy
EcoCharge
EVCS
evGateway
EVolve NY
EVSmart
FPL Evolution
Graviti
Hypercharge
Mercedes-Benz
NL Hydro
PHI
Shell Recharge
StayNCharge
SWTCH
ZEF Energy

In order to activate a charging session using the ChargeHub application, a user must first have a ChargeHub account and have funds available. Stations which are not operated by partners of ChargeHub will need to be paid and activated through the accepted payment methods of the particular station's network operator which can be found on the details page of a station in the application.

Users will be charged a flex fee for activating a charging session via the ChargeHub application in addition to the rates set by the network operator. The Flex Fee is $0.75 for level 2 sessions and $1.25 for DCFC sessions.

Steps to Activating a Charging Session:

1) Make your way to a compatible station. Compatible stations will be marked by an orange lightning bolt and will be labeled with "can be activated via ChargeHub". You can also go to your filters and turn on the :can be activated via ChargeHub" filter in order to only populate the map with stations that can be used through the application:

2) Once you've arrived at a compatible station, open the details page of the station you intend to use.

3) Once the details page is open, use the start charging button in order to initiate a session:

4) Find the plug you intend to use and click "select".

5) This will bring up a card displaying the payment rates for the plug you've selected.

6) Click the "start charging" button. This will prompt the application to fall into a "ready to plug state".

7) This is the time to plug the charger into your vehicle, and with a slight delay, the application will fall into the charging state where it will display the metrics of your charge (duration/energy).

8) To end the charging session, please remove the charger from your vehicle or hit the stop charging button found on the charging station itself.

Here is a video explaining how to add funds to your account:

If this FAQ was helpful to you, hit the thumbs up to let others know!

If you still have questions or concerns, feel free to contact us anytime by phone, email, or chat:

Phone: (888) 400-0164
Email: Support@chargehub.com

Chat: Via the ChargeHub application