There is no way to stop a charging session remotely. In order to end a charging session you will need to be present at the charging station and unplug the charger from the vehicle.
The method to stop a level 2 charging station is to unplug the charger from your vehicle. Note that some newer models of electric vehicles have a built in safety feature which will not release the charger from your vehicle unless you unlock you car doors.
If you are stopping a level 3 charging session, you will need to hit the stop charging button on the charging station before being able to unplug the charger from your vehicle. Some level 3 charging stations have a physical stop charging button while others will be present on the touch screen.
Some vehicles are equipped with a safety feature which will not allow the user to unplug unless they've first locked and unlocked their doors.
If you've followed all of the above steps and you are still unable to end your session please contact us in order to end the session remotely. You can call us anytime on our hotline: (888) 400-0164.
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If you still have questions or concerns, feel free to contact us anytime by phone, email, or chat:
Phone: (888) 400-0164
Email: Support@chargehub.com
Chat: Via the ChargeHub application
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